Privacy Policy

Sway is a multi-vendor marketplace operated by AKTUM. This Privacy Policy describes how we handle personal information when you visit our website, create an account, buy or sell on the platform, or contact support.

We may collect:

• Account data — name, email, phone number, profile photo, and role (buyer, vendor, admin, delivery)
• Order and transaction data — shipping address, order history, payment references, wallet activity, and dispute records
• Vendor data — store name, business details, product listings, payout information, and verification documents you submit
• Technical data — device type, browser, IP address, and usage logs collected automatically for security and analytics
• Communications — messages you send to support or through platform features such as reviews and dispute descriptions

We use personal information to:

• Provide, operate, and improve the marketplace
• Process orders, payments (via Paystack), refunds, and wallet transactions
• Arrange delivery, self-pickup, and order status updates
• Verify vendor accounts and prevent fraud or abuse
• Send transactional notifications (order confirmations, delivery updates, security alerts)
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We may share data with:

• Vendors — when you place an order, relevant details (name, phone, delivery address or pickup contact) are shared so they can fulfil your order
• Payment processors — Paystack and related providers to process payments securely
• Service providers — hosting, email/SMS delivery, analytics, and support tools under contractual confidentiality obligations
• Authorities — when required by law or to protect rights, safety, and platform integrity

We use cookies and similar technologies for authentication, session management, and cart persistence. Guest carts may be stored in your browser; signed-in users may have carts synced to their account. You can control cookies through your browser settings, though some features may not work without them.

We retain information for as long as needed to provide services, resolve disputes, meet legal requirements, and enforce agreements. Order and financial records are kept for accounting and compliance purposes.

We implement reasonable technical and organisational safeguards. No online system is completely secure; please use a strong password and notify us of suspected unauthorised access.

Depending on applicable law, you may have the right to:

• Access or correct personal information in your profile
• Request deletion of your account, subject to legal and transactional retention needs
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based

Contact us through your account or support channels to exercise these rights.

Sway is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us so we can delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Significant changes may also be communicated through the platform or by email.

For privacy questions or requests, contact Sway support through your account or the contact information on our About page.