FAQs

Sway is a multi-vendor marketplace that connects independent sellers with shoppers. You can browse unique products, checkout securely with Paystack, and get delivery across Ghana.

Browse products, add items to your cart, then go to checkout. Sign in (or create an account), confirm your delivery details, and pay with Paystack or your Sway wallet. You’ll get order updates in My Orders.

Payments are processed securely through Paystack in Ghana Cedis (GHS). You can also use your Sway wallet balance where available.

Delivery fees are calculated at checkout based on your region. After payment, vendors prepare your order and our delivery partners bring it to you. Track progress anytime from My Orders. See our Delivery Policy for full details.

You may cancel eligible orders before they are fulfilled. Refunds and returns follow our Refund Policy. If something goes wrong with a delivery, you can open a dispute from the order page for review.

Go to Become a Vendor, create your store profile, and submit it for approval. Once approved, you can list products, manage orders, offer coupons, and request payouts from your vendor dashboard.

Approved vendors can complete verification. Look for the verified badge on store pages and product cards when shopping. You can also filter for verified vendors only on the homepage.

Some products are made to order. For those items you pay a deposit now and settle the remaining balance on delivery. Pre-order details are shown clearly on the product page and in your cart.

Yes. Approved vendors can request to resell products from other stores with a fixed markup through Resell Products in the vendor dashboard. The buyer affiliate program is currently paused.

Call +233 540 428 231 (8am – 5pm) or +233 24 951 5250 (5pm till 8am). You can also find these details in the Need Help? section of our footer.

Yes. On Android, use Install app / Add to Home Screen from your browser (or the Install buttons in the footer). On iPhone, open Sway in Safari, tap Share, then Add to Home Screen.